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7 west cafe reviews:: 7 west cafe address ::
7 Charles Street West |
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| # | Date Reviewed | Reviewed By | Score | Comment |
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| 1 | Sun Mar 4 05:05:59 2007 | Anonymous | 5.20 | Accidents in restaurant does happen and nobody wants to be on either end of it. When it does, I believe it is best for the management to pro-actively manage the situation. I was out celebrating a birth with friends and decided to get a coffee at 7 West on this past Saturday, March 3. However, the celebrating was cut short due to an accident that spilled the entire cup of coffee with the whip cream and all that onto my friend ruining the shirt, jeans, and the jacket. The waiter was quick to cleanup the mess, however, we were annoyed that a number of things didn't happen soon after: 1) Didn't offer to assist my friend and see what can be done in cleaning up his clothes. letting a customer walk out in this cold weather WET. 2) Didn't offer to settle the bill or provide a gift certificate as a compensation of the accident. 3) Didn't get inform other wait staff or his supervisor to provide extra hands and see how they can help someone salvage the evening because it was only 10PM and we might have plans afterwards. 4) Didn't get us to sign a release of liability (ah-ha!, if you as a reader who owns a restaurant or a club or any public venue, be sure you have blank release of liability form on hand to handle accidents to keep small accident from turning into a legal matter for you. Although some legal experts will argue the validity of such form, but it is one small piece of paper that can save your business). For all that matters, I think 7 West can be a bit more attentive to the incident because you never who might be at the place - a restaurant reviewer, member of the press, safety inspector from insurance company or public agencies. As much as I have enjoyed the place, I am surprised how they managed to pass fire safety inspection, do you know when all the tables are full, you can't even walk thru without bumping into chairs or other people? This is most likely the cause of the accident, the waiter has to turn side way and twist in order to place the coffee onto the table. Certainly hope they were able to learn something, would be a terrible incident if a hot plate of food or hot cup of tea land on a customer's head. |
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| alberta :: bc :: manitoba :: new brunswick :: newfoundland :: nova scotia :: nwt :: ontario :: pei :: quebec :: saskatchewan :: yukon |